Shipping policy

We ship within the UAE and GCC.

• Orders are processed within 1–2 business days, unless stated otherwise.
• During high-demand periods processing may take up to 1–2 weeks.
• Delivery time within the UAE is usually 1–2 business days after dispatch.
• GCC Shipping times may vary depending on location usually 2–7 business days after dispatch.

Once your order is ready, you will receive a out for delivery confirmation message.

Shipping fees are calculated at checkout.

Pre-Orders

This item is available for preorder. Preorders get first priority once the item is back in stock.

Payment: Full payment or a 50% deposit is required to confirm your order. The remaining balance will be charged before shipping.

Shipping: Orders will ship as soon as the item is in stock. Dates are not confirmed unless stated otherwise. Shipping may take up to 3 weeks. Delays may occur.

Address: Changes must be requested before shipping. Customers are responsible for providing the correct shipping details.

Cancellation/Refund: Preorders cannot be cancelled once confirmed. However, you may request store credit or change to another product of the same value (or pay the difference).


Returns & Exchanges

We hope you love your Elunae purchase 🤍
If something isn’t right, please read our policy below:

• Returns or exchanges must be requested within 7 days of receiving your order.
• Items must be unused, in original condition, and with original packaging.
• Sale items, customized items, and discounted products are non-refundable.

To request a return or exchange, please contact us with your order number.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos, and we will assist you as soon as possible.

Contact Us

For any shipping or return inquiries, please reach out to us via
📩 Instagram DM or Email

@eluna.ae | Info@elunae.shop

Thank you for shopping with Elunae.